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Focal Suite Warranty Management Add-On efficiently manages product warranties, claims, extensions, and reporting, providing automated activation, flexible manual handling, and seamless customer support for electronics, appliances, and other warrantable goods.
Product Warranty Setup & Auto-Assignment
Automatically activate warranties when adding products or parts, specifying duration, type, and terms. Warranties are generated with invoices to save time and maintain consistency.
Predefined Warranty Setup
Assign warranty duration and type upon product entry.
Automatic Creation
Generate warranties automatically with invoices for faster processing.
Consistency & Efficiency
Ensures uniform warranty application across all products.
Flexible Warranty Management
Create warranties manually for sales without invoices or special cases. Link products, customers, and purchase dates easily for full flexibility.
Supports Various Sales Scenarios
Manual entry for any transaction type.
Easy Product & Customer Linking
Quickly associate warranties to relevant items and buyers.
Date Validation
Confirm warranty validity based on purchase date.
Streamlined Customer Warranty Claims
Admins can submit warranty claims on behalf of customers, capturing issue details and supporting multiple claims within the warranty period.
Multiple Claims Support
Handle recurring issues without restrictions.
Simple Form Input
Enter claim date and problem description efficiently.
Customer-Friendly Processing
Ensures smooth and transparent support for all claims.
Efficient Admin Claim Management
Review, approve, or reject claims with full traceability. Include reasons, solutions, and timestamps to maintain accountability.
Clear Claim Status
Mark claims as pending, approved, or rejected.
Detailed Documentation
Add solutions and notes for transparency.
Audit Tracking
Maintain complete history for reporting and compliance.
Flexible Warranty Extensions
Manage warranty extensions before expiry with tracked payments and updated durations, ensuring transparency and improved customer satisfaction.
Track Payments
Monitor paid and unpaid extensions for clarity.
Easy Filtering & Searching
Find warranties quickly using admin tools.
Customer Satisfaction
Enable flexible extensions to increase loyalty and retention.